A WhatsApp-based discharge workflow that gives clear ownership, timelines, reminders, and escalations to every department.
They have a coordination problem. Hospital operations depend on dozens of interdependent tasks moving across departments, floors, buildings, and shifts. WhatsApp groups and Excel trackers create unmanaged operational and DPDP risk.
Departments work in silos with no real-time view of task status.
Tasks move without clear acceptance, leading to delays and confusion.
Nurses spend significant time following up instead of patient care.
Accountability drops during handovers between shifts and teams.
Discharge and patient movement timings vary with no SLA control.
Problems surface only after delays impact patients and beds.
A WhatsApp-based discharge coordination workflow with clear ownership, timelines, and visibility.
Make coordination predictable across departments.
Just a clear, actionable view of hospital operations.
A real-time operational report that shows delays, ownership gaps, SLA breaches, and bottlenecks across departments—every day.
Download COO Report
Coordination, structured in three steps.
A nurse initiates a workflow on WhatsApp. Discharge or any other process starts with a structured form.
Departments are notified, acknowledge ownership, and work in parallel. SLAs, reminders, and escalations run automatically in the background.
Work completes with full visibility and an audit trail. COOs see real-time status and end-of-day performance instantly.
See 10–20% faster discharges and 60–70% less nurse follow-up — or walk away. Monthly plans are intended for extended pilots and evaluation only. Annual plans are recommended for production use.
Make your discharge predictable and bring real-time visibility.
₹2499 / month
Parallel tasks to Billing, TPA, Pharmacy, Lab, Radiology, Summary
Automated reminders and escalations
Supervisor visibility into delays
TAT/SLA compliance Tracking.
Daily COO Executive Report
Up to 1,000-1,500 discharges per month
Custom pricing for enterprise needs
After the nurse submits the discharge initiation form, the concerned departments receive a notification. They must first acknowledge the task. Within the defined TAT, they should either complete the task or request additional time. If there is no response or update within the TAT, the task is automatically escalated to the immediate supervisor.
Fill the Google Form (click 14 day free trial) with the phone numbers of nurses and department staff (Billing, Pharmacy, Summary, Lab, Radiology). Your setup will be ready within 24 hours. The automated COO report will be delivered every day by 8 PM.
ChatOps.health is a focused, well-defined operational platform that addresses a real gap hospitals have learned to live with: real-time coordination across departments.
Discharge coordination was always dependent on phone calls and follow-ups. After ChatOps.health, departments respond on time and we can clearly see where delays happen. It has brought much-needed discipline.
COO
5.0
What we liked is there is no new app or training. Nurses were already using WhatsApp, but now the work is structured. We are seeing faster discharges and less chasing across departments.
COO
4.5
ChatOps.health doesn’t replace our HIS, which was important for us. It sits on top and coordinates operations. For the first time, we have visibility into real-time operational delays.
300-bed Hospital Group (Hyderabad)
5.0
Earlier, problems were known only after escalation. Now we get a clear daily view of what is pending, delayed, and completed. This has improved accountability without blaming anyone
180-bed Multi-Specialty Hospital (Chennai)
5.0
ChatOps.health is a real-time coordination layer that runs structured hospital workflows on WhatsApp.
No. ChatOps.health does not replace HIS, LIS, or billing systems. It coordinates work across departments while existing systems continue to remain systems of record.
Setup takes about 5 minutes, provided you have the department mobile numbers ready. Steps: Visit chatops.health Click “Setup” (top-right corner) A short Google Form will open Fill in the required details and submit Your hospital workspace will be configured within 24 hours. No apps to install. No IT involvement. Your team can start using it immediately.
ChatOps.health is designed to minimize data exposure. WhatsApp is used only as an interface, while structured data is securely captured, governed, and auditable outside chat histories.
No. All frontline staff continue using WhatsApp. There are no new apps, portals, or logins required.
Most hospitals start with discharge coordination. From there, workflows like doctor rounds follow-ups, lab sample pickup, radiology coordination, and bed readiness can be added.
ChatOps.health supports other high-intensity hospital workflows that require real-time coordination across multiple departments—similar to discharge. Commonly adopted workflows include doctor rounds follow-up execution, radiology slot booking with patient transport, inpatient lab sample pickup and delivery, and bed turnover and room readiness after discharge. These workflows involve multiple teams, are time-sensitive, and are typically managed today through calls and informal WhatsApp messages. ChatOps.health brings clear ownership, SLAs, reminders, and end-to-end visibility to these processes on WhatsApp, without replacing existing hospital systems.
Insights, updates, and stories from our team
Hospitals have strong systems of record. What they largely lack are systems of coordination. Discharge isn't just a clinical event. It's an operational handoff — and in most hospitals, that handoff doesn't have a clear owner.
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The pain is REAL: "We get blamed for delays we don't cause. Management looks at HIMS and says discharge order was at 10 AM, patient left at 3 PM - what were you doing for 5 hours? But they don't see that we spent those 5 hours chasing pharmacy, billing, physio, TPA approvals..."
Read More
Discharge delays aren’t caused by unmotivated staff or missing software. They happen because coordination depends on nurses manually chasing billing, pharmacy, transport, and doctors. When ownership is fragmented and information doesn’t flow automatically, nurses become the system—leading to burnout, blocked beds, and frustrated families.
Read More
ChatOps.health isn’t about digitization. It’s about getting hospital departments to move in sync.
