A WhatsApp-based discharge workflow that gives clear ownership, timelines, reminders, and escalations to every department.
They have a coordination problem. Hospital operations depend on dozens of interdependent tasks moving across departments, floors, buildings, and shifts. WhatsApp groups and Excel trackers create unmanaged operational and DPDP risk.
Departments work in silos with no real-time view of task status.
Tasks move without clear acceptance, leading to delays and confusion.
Nurses spend significant time following up instead of patient care.
Accountability drops during handovers between shifts and teams.
Discharge and patient movement timings vary with no SLA control.
Problems surface only after delays impact patients and beds.
A WhatsApp-based discharge coordination workflow with clear ownership, timelines, and visibility.
Make coordination predictable across departments.
Just a clear, actionable view of hospital operations.
Predictable discharge. Earlier bed readiness.
A real-time operational report that shows delays, ownership gaps, SLA breaches, and bottlenecks across departments—every day.
Download COO Report
Coordination, structured in three steps.
A nurse initiates a workflow on WhatsApp. Discharge or any other process starts with a structured form.
Departments are notified, acknowledge ownership, and work in parallel. SLAs, reminders, and escalations run automatically in the background.
Work completes with full visibility and an audit trail. COOs see real-time status and end-of-day performance instantly.
See 20–30% faster discharges, bed turn around time and 60–70% less nurse follow-up — or walk away.
Minimum billing: 1,000 discharges/month
₹5 per discharge
Pharmacy, Billing, Pre-Auth, Insurance/TPA, Diagnostics, Radiology, Summary, Cash Counter, Housekeeping — all synchronized in real time.
Automated reminders and escalations.
Supervisor visibility into delays.
TAT/SLA compliance Tracking.
Audit trail and process traceability for Quality teams and NABH documentation
Daily COO executive report
Shift handover via WhatsApp BOT.
Realtime status enquiry WhatsApp BOT.
Live operational dashboard.
After the nurse submits the discharge initiation form, the concerned departments receive a notification. They must first acknowledge the task. Within the defined TAT, they should either complete the task or request additional time. If there is no response or update within the TAT, the task is automatically escalated to the immediate supervisor.
Fill the Google Form (click 14 day free trial) with the phone numbers of nurses and department staff (Billing, Pharmacy, Summary, Lab, Radiology). Your setup will be ready within 24 hours. The automated COO report will be delivered every day by 8 PM.
ChatOps.health is a focused, well-defined operational platform that addresses a real gap hospitals have learned to live with: real-time coordination across departments.
What we liked is there is no new app or training. Nurses were already using WhatsApp, but now the work is structured. We are seeing faster discharges and less chasing across departments.
COO - SV Med City, Chennai (1000++ beds)
5.0
ChatOPS definitely helps us in identifying the position of each patients discharge and where things at any given point of time and helps in dissecting later the areas where we can focus for improvements.
Medical Director - Kongunadu hospitals (300++ beds)
5.0
ChatOps.health is a real-time coordination layer that runs structured hospital workflows on WhatsApp.
No. ChatOps.health does not replace HIS, LIS, or billing systems. It coordinates work across departments while existing systems continue to remain systems of record.
Setup takes about 5 minutes, provided you have the department mobile numbers ready. Steps: Visit chatops.health Click “Setup” (top-right corner) A short Google Form will open Fill in the required details and submit Your hospital workspace will be configured within 24 hours. No apps to install. No IT involvement. Your team can start using it immediately.
ChatOps.health is designed to minimize data exposure. WhatsApp is used only as an interface, while structured data is securely captured, governed, and auditable outside chat histories.
No. All frontline staff continue using WhatsApp. There are no new apps, portals, or logins required.
Most hospitals start with discharge coordination. From there, workflows like doctor rounds follow-ups, lab sample pickup, radiology coordination, and bed readiness can be added.
ChatOps.health supports other high-intensity hospital workflows that require real-time coordination across multiple departments—similar to discharge. Commonly adopted workflows include doctor rounds follow-up execution, radiology slot booking with patient transport, inpatient lab sample pickup and delivery, and bed turnover and room readiness after discharge. These workflows involve multiple teams, are time-sensitive, and are typically managed today through calls and informal WhatsApp messages. ChatOps.health brings clear ownership, SLAs, reminders, and end-to-end visibility to these processes on WhatsApp, without replacing existing hospital systems.
Insights, updates, and stories from our team
Hospitals engineered clinical safety through protocols, audits, and structured systems. Yet cross-department coordination still depends on phone calls and follow-ups. This invisible coordination risk drives discharge variability, bed blockage, and operational unpredictability — even in technologically advanced hospitals.
Read More
Discharge looks simple on paper. Doctor order. Nurse initiation. Pharmacy. Billing. Summary. Yet it remains delayed and unpredictable — even in well-run hospitals. The problem isn’t effort or discipline. It’s that coordination is assumed, not explicit. When coordination lives in people’s heads, delay is not a failure — it’s the expected outcome.
Read More
Hospitals have strong systems of record. What they largely lack are systems of coordination. Discharge isn't just a clinical event. It's an operational handoff — and in most hospitals, that handoff doesn't have a clear owner.
Read More
ChatOps.health isn’t about digitization. It’s about getting hospital departments to move in sync.
